CAN I EXCHANGE OR RETURN AN ITEM?
We only accept clothes exchanges or return. The items have to be in perfect conditions, if not, we won´t accept the return. Please be aware the returns are under customer´s expense so we won´t be providing any return label.
Unfortunately we do not accept exchanges of the jewellery due to hygiene reasons and because they are made by order. We will ONLY return/exchange the item if the order was received in poor condition.
HOW CAN I REQUEST AN EXCHANGE OR RETURN?
Please contact us at firstname.lastname@example.org with your enquiry and order number.
TIME WINDOW FOR REQUESTING AN EXCHANGE OR A RETURN
The time window in which you can request an exchange or a return is 14 days after the order was delivered.
All our items have a six month warranty starting from the day your order is delivered. The warranty is valid against defects of materials and/or workmanship. The warranty excludes coverage for wear and tear and/or physical or accidental abuse.
In order to maintain your jewellery in perfect shape, please visit our Jewellery Care guide.
DELIVERY TIME AND COST
For all orders the courier is Royal Mail.
As soon as your order is dispatched, we will send you a confirmation email from which you will be able to view your order. Deliveries within the UK will be sent first class and will be signed for. This is our standard method and the cost of this is included.
Ambar ships to countries in The European Zone as well.
- Royal Mail Signed for 1st Class- FREE SHIPPING for small parcels.
- Royal Mail Signed for 1st Class- £3 for medium, big parcels.
- Free shipping in orders over £60.
Delivery aim time is 2-3 working days.
- INTERNATIONAL TRACKED & SIGNED 5€ for small parcels, with this option you can track your parcel at every moment. Please note, due to Brexit and the Covid situation our orders are taking longer to arrive. The delivery aim time is around 5-10 working days.
- For medium, big parcels the cost will be 15€.
- Free shipping in orders over 100€.
WHEN MY ORDER WILL BE SHIPPED?
Some of our pieces are Made to Order, please allow 3-5 working days (depending on demand) for shipment. Please contact us email@example.com if you need an urgent order and we will try our best to accommodate any requests where possible.
Please do contact us if you would like any information about a particular jewellery piece.
Ámbar Collections, LTD